Refund policy

Refund Policy

At Momentous Gifts, we stand behind every piece we make. Your satisfaction is guaranteed.

30-Day Happiness Guarantee

We offer a 30-day happiness guarantee on all orders. If you or your recipient are not completely satisfied with your purchase for any reason, you may request a full refund within 30 days of the original order date. No restocking fees. No questions asked.

Eligibility for Refunds

  • Refund requests must be submitted within 30 days of the original order date.
  • Items should be returned in their original condition and packaging when possible, though this is not a strict requirement — we understand gifts get opened.
  • Personalized and custom items are fully eligible for refund under our happiness guarantee.
  • Shipping costs are non-refundable only in cases where the customer opted for a paid expedited shipping upgrade. Standard free shipping is always fully refunded.
  • Gift cards, if offered, are non-refundable and non-transferable.

How to Request a Refund

  1. Email us at giftsmomentous@gmail.com with your full name, order number, and a brief reason for the refund request.
  2. Our team will review your request and respond within 24–48 business hours.
  3. If approved, we will provide a prepaid return shipping label via email.
  4. Package and ship the item using the provided return label. Do not send returns to the address on your original shipment.
  5. Once we receive the returned item, your refund will be processed within 3–5 business days to the original payment method.

Refund Processing Time

After we process your refund, please allow an additional 5–10 business days for the credit to appear on your bank or credit card statement. Processing times vary by financial institution. If you have not received your refund after 15 business days from our confirmation, please contact your bank or card issuer first, then reach out to us for further assistance.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or materially different from what was described on our website:

  1. Email us at giftsmomentous@gmail.com with your order number and a clear photo of the issue.
  2. We will ship a free replacement immediately at no cost to you.
  3. No return of the original item is required for damaged or defective claims.

We cover all costs associated with making quality issues right.

Exchanges

If you would prefer an exchange rather than a refund, please let us know in your initial request. We will ship the replacement item as soon as we receive your return, typically within 72 hours. Any price difference between items will be charged or refunded accordingly.

Late or Missing Refunds

If you haven’t received your refund within the expected timeframe:

  1. Check your bank account or credit card statement again — refunds can sometimes take a few days to appear.
  2. Contact your credit card company or bank. There is often a processing period before a refund is officially posted.
  3. If you’ve done both and still have not received your refund, please contact us at giftsmomentous@gmail.com and we will investigate immediately.

Sale & Promotional Items

Items purchased during a sale or with a promotional discount are eligible for a refund of the amount actually paid. The refund will reflect the discounted price, not the original retail price.

Contact Us

For any questions about refunds, returns, or our guarantee, our customer support team is here to help:

Last updated: September 2026