FAQs
Frequently Asked Questions
About Our Products
What makes Momentous Gifts different from regular jewelry?
The jewelry is just the beginning. Every piece comes with a printed message card that carries the words you want her to hold onto — and a luxury LED-lit mahogany presentation box that lights up the card the moment she opens the lid. Over 35,000 families have given this gift, and the most common reaction is happy tears. It’s not just jewelry. It’s a moment.
What is the jewelry made of?
Our necklaces are crafted from 14K white gold or 18K yellow gold over surgical-grade stainless steel. Every piece is completely nickel-free, cadmium-free, and lead-free. They’re designed to be worn every day without tarnishing, discoloring, or causing skin irritation — even for those with sensitive skin.
Does it arrive gift-ready?
Yes. Every order arrives in a luxury mahogany box with a built-in LED spotlight that illuminates the message card. There’s no wrapping paper or gift bag needed — it’s ready to give the moment it arrives at your door.
How should I care for the necklace?
Store it in the mahogany box it came in or a soft-lined jewelry box when not wearing it. Avoid wearing it in swimming pools, hot tubs, or the shower — prolonged exposure to chlorine and water can affect any plated jewelry over time. With proper care, your piece will maintain its beauty for years.
Can I see the message card before I order?
Yes. Each product page shows the exact message that will be printed on the card. What you see on the product page is exactly what she’ll receive.
Ordering & Payment
What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express, Discover), as well as PayPal, Apple Pay, Google Pay, and Shop Pay.
Can I cancel or change my order?
Because our pieces are made to order, we begin production within 24 hours of your purchase. If you need to cancel or make changes, please email us at giftsmomentous@gmail.com as soon as possible — ideally within a few hours of placing your order. After 24 hours, we cannot guarantee changes since production may have already started.
Do you offer gift wrapping?
You don’t need it. Every order already arrives in a luxury LED-lit mahogany presentation box. It’s designed to be the gift experience itself — no additional wrapping required.
Shipping
How much does shipping cost?
Shipping is free on all orders within the United States.
How long does shipping take?
Each piece is made to order, so please allow 2–3 business days for production. Once shipped, most US orders arrive within 3–7 business days. You’ll receive an email with tracking information as soon as your order ships. We recommend ordering at least 10 days before a special occasion to be safe.
Do you ship internationally?
At this time, we only ship within the United States. We’re working on expanding to international shipping in the future.
I entered the wrong shipping address. What do I do?
Email us at giftsmomentous@gmail.com as quickly as possible with your order number and the corrected address. If your order hasn’t shipped yet, we can update it. Once an order is in transit, we’re unable to change the delivery address, but we’ll do our best to help you find a solution.
My order shows delivered but I didn’t receive it.
First, check with neighbors, household members, and any secure delivery locations at your address. Packages are sometimes marked as delivered slightly before the actual drop-off. If you still can’t locate your order after 24 hours, contact us and we’ll work with you to resolve it.
Returns & Guarantee
What if they don’t love it?
We offer a 30-day happiness guarantee. If they’re not in love with it — for any reason — email us and we’ll issue a full refund. No restocking fees, no questions asked. We stand behind every piece we make.
How do I request a return?
Email us at giftsmomentous@gmail.com with your name, order number, and reason for the return. Our team will respond within 24–48 hours with a prepaid return label. Full details are on our Returns & Exchanges page.
What if my item arrives damaged or defective?
Email us a photo of the issue and we’ll send a free replacement right away — no return of the original item needed. We take quality seriously and want to make it right immediately.
Customer Support
How do I reach customer support?
- Email: giftsmomentous@gmail.com
- Text: 1-773-236-1460
- Hours: Monday – Friday, 9:00 AM – 5:00 PM CT
- Response time: Within 24 hours on business days