Returns & Exchanges

Returns & Exchanges

At Momentous Gifts, your satisfaction is our top priority. We stand behind every piece we make with a straightforward, no-hassle guarantee.

30-Day Happiness Guarantee

We want you to be completely confident in your purchase. If you or your recipient are not fully satisfied with your order for any reason, you have 30 days from the date of purchase to request a full refund. No restocking fees. No questions asked. No fine print.

Eligibility

  • Items must be returned within 30 days of the original order date.
  • Items should be in their original condition and packaging when possible, though this is not a strict requirement — we understand gifts get opened.
  • Personalized and custom-engraved items are still eligible for return under our happiness guarantee.

How to Start a Return

  1. Contact us. Email giftsmomentous@gmail.com with your full name, order number, and a brief reason for the return. You can also text us at 1-773-236-1460.
  2. Wait for confirmation. Our customer support team will review your request and respond within 24–48 business hours with return instructions and a prepaid shipping label.
  3. Ship the item back. Package the item securely using the prepaid return label we provide. Drop it off at the designated carrier location. Important: Do not send returns to the address on the original shipment — use only the return label provided by our team.
  4. Receive your refund. Once we receive and inspect the returned item, we will process your refund to the original payment method within 3–5 business days. Depending on your bank or card issuer, it may take an additional 5–10 business days for the refund to appear on your statement.

Exchanges

If you’d like to exchange your item for a different style or finish, please mention this in your initial return request. If the replacement item is available, we’ll ship it as soon as we receive your return — typically within 72 hours of arrival at our facility. If there is a price difference between the original and replacement item, we will charge or refund the difference accordingly.

Damaged or Defective Items

If your item arrives damaged, defective, or materially different from what was described on our website, please email us a clear photo of the issue along with your order number. We will ship a free replacement immediately at no additional cost to you — no return of the original item is required. We cover all costs associated with resolving quality issues.

Lost or Undelivered Packages

If your tracking information shows your order was delivered but you have not received it:

  1. Check with household members, neighbors, and any secure package locations at your address.
  2. Wait 24 hours, as carriers sometimes mark packages as delivered before the actual drop-off.
  3. If you still cannot locate the package, contact us with your order number. We will investigate with the carrier and work to find a resolution, which may include reshipping the order at no cost to you.

Refund Timeline

Step Timeframe
Return request review 24–48 business hours
Return label issued Same day as approval
Refund processed after item received 3–5 business days
Refund appears on statement 5–10 additional business days (varies by bank)

Contact Us

If you have any questions about our return process or need assistance, our team is here to help.